I actually work here as a courtesy driver. Love the customer interaction. Love the people. Glad to be here.
Had to visit Mercedez Cherry Hill to get my car serviced. My wife's birthday was coming up and she always wanted a Mercedez so i took my checkbook if i see a car she would like. My Service Advisor was Brad Davis excellent and very professional. He explained what repairs was needed and answered all my questions. He checked with me periodically and gave me updates, and apologized profusely when the service took longer than expected. I thoughts were "i wished this guy worked at my company". While waiting i was checking out a few cars for my wife. I met a sales person Desmond, told him what i wanted but he never followed up on it. I guess he looked at me and assumed i could not afford a car there. He could have made a sale that day. His lose. Went to the Mercedez Fort Washington the day after and had a great experience. Got a white C300 for the wife to surprise her this weeknd.
Love the customer service
This place is amazing! I was on the way to see my little sister in hospice because they said she wouldn't make it through the night. It was pouring rain and my windshield wipers broke. I went here because it was the closest MB dealer on my journey. I called when I was 5 mins away and explained the situation. They met me at the door, did the repair right in the bay and had me on my way quicker then I could have imagined. Thanks to this place I was able to get to my baby sister and say goodbye before she passed. I can not even begin to thank you guys
Shoutout to Khern, hands down dude is the best in the business! Took great care of me today... Efficient, professional with a genuine customer appreciation and service... Second time he’s taking a personal approach to my concerns and needs... #BestServiceCenter#BigUpsKhern